CUSTOMER SERVICE

Q: What are the hours of operation?
A: We are open Monday to Friday, from 8 a.m. to 6 p.m.
We can be reached through email 24 hours
General inquiries:info@byexpress.com
Operations :operations@byexpress.com operations@byexpress.com
Sales: sales@byexpress.com

Q: How do I apply for a credit?
A: Head to link and Go to the fill in the application form to get started.
for Link Click Here

CLAIMS

Q: How do I file a claim if my shipment was damaged during transport or missing is items?

A. All claims on air shipments (except concealed loss/damage) must be received in writing by Byexpress Logistics CA within 7 days after Byexpress Logistics CA has delivered the shipment. Notice of concealed loss/damage must be received in writing by Byexpress Logistics CA within fourteen (14) days after delivery. Legal action to enforce a claim must be brought within one (1) year after the claim has been denied in writing by Byexpress Logistics CA, in whole or in part.

Notification of potential claims on ground shipments (except concealed loss/damage) must be received by Byexpress Logistics CA within seven (7) days of the date of delivery or, in the event of total loss of the shipment, the date the shipment should have been delivered. Notice of concealed loss/damage must be received in writing by Byexpress Logistics CA within fourteen (14) days after delivery. All claims must be received in writing by Byexpress Logistics CA within six (6) months of the date the shipment did or should have delivered. Any civil action on a claim must be brought within one (1) year after the claim has been denied in writing by Byexpress Logistics CA, in whole or in part.

NOTE: The expiration of these time periods shall be complete and absolute defense to any such action or proceeding, without regard to any mitigating or extenuating circumstance or excuse. No claim for loss/damage to any shipment shall be honored until all carriage charges for such shipment have been paid. The amount claimed may not be deducted from carriage charges.

If the consignee accepts the shipment without noting any damage on the delivery record, the forwarder will assume the package was delivered in good condition. For the claim to be processed, the shipping cartons and packaging must be available for inspection.

Submit all claim requests in writing by using this form. Click Here

BYEXPRESS FREIGHT MANAGEMENT SOFTWARE

Q: How can I avoid extra charges on my shipment?
A: Most common reasons for extra charges on LTL shipments:

Re-weigh Fee
If the weight of your shipment is found to be more than what was booked, you will be charged the rate at the higher weight. If your shipment weighs less, you will be charged the rate at the lower weight.

Re-classification Fees
If a freight carrier has quoted a shipment based on freight class/NMFC#, and the actual class is different for the items being shipped, a re-class adjustment can be applied. Please make sure to use our Estimate Class button when quoting.

Re-consignment Fees
A re-consignment fee may be assessed when the freight is rerouted in transit or when the shipper did not use the provided bill of lading.

Oversize/Over Length Fee
Typically applies to shipments exceeding 12 feet in length. If the dimensions are factored into the quote in advance, this fee can be avoided.

Lift-gate
Lift-gate trucks are required for freight where the pick up or drop off location does not have an accessible dock to move the shipment directly off the truck. Keep in mind that lift-gate service could affect the estimated transit time.

Residential Pickup/Delivery
Can apply to pick up or drop off locations that are not businesses. This can include businesses that are not visibly labeled to the public. To avoid this adjustment to a business, make sure the business name is accurately listed on the bill of lading.

Limited Access
An adjustment may be applied if the pick up or drop off location has limited access. Limited access locations include camps, churches/temples, educational facilities, construction sites, fairs and carnivals, storage units, military bases, mine sites, some government facilities, schools, businesses located outside city limits, rural locations and farms. Limited access may also include commercial businesses not open to the walk-in public or where an employee is not available to assist with loading or unloading.

Bill of Lading (BOL)
Changes to the BOL, including changes to the shipper address, consignee address, piece count, weight and freight call can result in adjustments if a carrier has based the freight quote on any of the provided information.

Q: How do I determine my freight class?
A: Freight classification is determined by the National Motor Freight Traffic Association, Inc. (NMFTA), total shipment density, storability, liability, and handling all factor into determining the correct freight class. We have also added a handy Estimate Class button on the quoting page to estimate your freight class using your piece weight and dimensions. If you have any further questions please contact us.

Q: What should I know about my estimated transit time?
A: Transit times listed online are always in terms of business days and do not include the day of pickup, weekends, or holidays. For example, if you are selecting a 3 day transit and the freight picks up on a Wednesday, estimate delivery would be the following Monday. Thursday, Friday and Monday count as days 1, 2 and 3.

Q: How can I track my shipment?
A: When your order status changes, an email will be sent to the email address associated to your login. You can also track your shipment in the system by entering your BOL#, Customer PO#, or Shipper Reference# in the tracking field on the Home Page.

Q: What do I get by upgrading to Guaranteed Service?
A: Upgrading to Guaranteed Service means if the carrier does not meet the stated transit time, you will not be charged the guaranteed fees.

Helpful tip: Guaranteed Shipments very rarely miss their transit time. Keep in mind for those VIP customers where time is of the essence.

Q: How can I help ensure a same day pickup?
A: For standard pickups at a normal business with a dock, our LTL carriers typically need a 2 to 4-hour window from the time you place your order. Pickups at CFS Stations and Airlines require a minimum of 24 hours’ notice. Please note, same day pickups are not guaranteed.

Q: How does my Bill of Lading (BOL) get to the truck driver?
A: It is your responsibility to send the TMS generated BOL to your shipper prior to a pickup. It is the responsibility of the shipper at the pickup location to hand the BOL to the truck driver when he/she arrives. This process will help avoid any re-consignment charges.

Q: Will accessorial services affect my transit time?
A: Possibly yes. Services such as lift gate, appointment prior to delivery, residential pickup/delivery may require additional time and preparation from the carrier and/or shipper/consignee.

OTHER

Q: Do you ship internationally?
A: Yes we do thru Ocean and Air.
Freight Forwarder
Freight forwarding services guarantee that products will get to the proper destination by an agreed upon date, and in good condition. The freight forwarding service utilizes established relationships with carriers of all kinds, from air freighters and trucking companies, to rail freighters and ocean liners. Freight forwarding services negotiate the best possible price to move the product along the most economical route by working out various bids and choosing the one that best balances speed, cost and reliability.

A freight forwarding service generally provides one or more estimates to the client along with advisement, when necessary. Considerations that effect price will range from origin and destination to special requirements, such as refrigeration or, for example, transport of potentially hazardous materials. Assuming the client accepts the forwarder’s bid, the freight is readied for shipping. The freight forwarding service then undertakes the responsibility of arranging the transport from point of origin to destination.

One of the many advantages of using freight forwarding is that it handles ancillary services that are a part of the international shipping business. Insurance and customs documentation and clearance are some examples. As a consolidator, a freight forwarding service might also provide Non-Vessel Operating Common Carrier (NVOCC) documentation, or bills of lading. Warehousing, risk assessment and management, and methods of international payment are also commonly provided to the client by the freight forwarding service.

A good freight forwarding service can save the client untold time and potential headaches while providing reliable transportation of products at competitive rates. A freight forwarding service is an asset to almost any company dealing in international transportation of goods, and is especially helpful when in-house resources are not versed in international shipping procedures.

Q: You ship anywhere in Canada and the United States, does this include Hawaii and Alaska?
A: Yes! Freight destined to and from these states would be transported by a qualified Byexpress network partner. Shipments, moved though our partner network, are overseen by a Byexpress logistics coordinator and, from a customer’s standpoint, are seamless with our service.

Q: Does Byexpress Logistics provide customs brokerage services for shipping between Canada and the USA?
A: As an expert in cross border freight shipments Byexpress has customs facilitators on staff that help guide you through the entire process. We do not, however provide customs brokerage services. Instead our staff works closely with customs brokers to facilitate cross border freight movements. If you are in need of a customs broker we can recommend a company best suited to your shipping needs.

Q: Do you provide insurance coverage for my shipments?
A: Byexpress Logistics’standard Liability Insurance coverage is limited to $2.00/lb based on the weight of the missing or damaged product; included in your base freight rate. In some cases this will not adequately cover the cost of your goods. We would encourage you to check with your own insurance provider as many business policies will cover goods in transit. For a reasonable price, Byexpress Logistics offers Cargo Insurance coverage which will insure your goods for their replacement value.

Q: What is a warehouse management system (WMS)?

A: 3PL Warehouse Manager is a cloud-based software platform that manages all day-to-day operations within a warehouse and acts as the foundation for any other technology systems a warehouse might implement. It can help warehouse staff manage receipts, locations, picking, packing, shipping, inventory, and so much more. Our WMS also includes customer management, including the customer portal and automated notifications. It also features data analytics and reporting to help you view productivity in real-time.

Q: What is omnichannel fulfillment?

A: Omnichannel fulfillment is a unified approach to managing inventory and order processing from a variety of channels, including a variety of order sources such as Amazon, eBay, and Shopify, for example, from the same inventory bucket. In this way, 3PLs can streamline fulfillment processes and distribution of orders from multiple selling channels without segmenting or restricting inventory per channel.

Q: What is omnichannel fulfillment?

A: Omnichannel fulfillment is a unified approach to managing inventory and order processing from a variety of channels, including a variety of order sources such as Amazon, eBay, and Shopify, for example, from the same inventory bucket. In this way, 3PLs can streamline fulfillment processes and distribution of orders from multiple selling channels without segmenting or restricting inventory per channel.

Q: How can 3PL Warehouse Manager help me receive product into my warehouse?

A: In 3PL Warehouse Manager, you can create receipts manually, with a scanner using SmartScan, by uploading an import file, or electronically through an EDI or API connection. You can then search and filter by receipts in the Find Receipts page in the Receipts module and perform simple actions like editing, confirming, canceling, and reopening. In addition, you can view open, complete, closed, and canceled receipts, generate receipt documents, and adjust receipt charges. The Receipts module in 3PL Warehouse Manager reflects automatic and manual charges for each customer through the billing functionality. 3PL Warehouse Manager can capture all item-based handling, value-added services, and initial storage charges and fees for your receiving operations.

Q: How can 3PL Warehouse Manager help me ship orders out of my warehouse?

A: In 3PL Warehouse Manager, you can create receipts manually, with a scanner using SmartScan, by uploading an import file, or electronically through an EDI or API connection. You can then search and filter by receipts in the Find Receipts page in the Receipts module and perform simple actions like editing, confirming, canceling, and reopening. In addition, you can view open, complete, closed, and canceled receipts, generate receipt documents, and adjust receipt charges. The Receipts module in 3PL Warehouse Manager reflects automatic and manual charges for each customer through the billing functionality. 3PL Warehouse Manager can capture all item-based handling, value-added services, and initial storage charges and fees for your receiving operations.

Q: How can 3PL Warehouse Manager help me manage inventory?

A: Items are the backbone of 3PL Warehouse Manager’s inventory management. Creating items or importing them into the WMS is the first step toward inventory management with 3PL Warehouse Manager. You can enter item details, from basic details like SKU number, to advanced details like serial numbers and expiration dates to help identify this item in the system and enable dozens of other inventory-tracking features, shipping documentation, directed putaway, and hazardous materials management. Inventory can be grouped by movable unit.

You can also use 3PL Warehouse Manager to allocate, count, and adjust inventory levels, as well as track the transfer of inventory within the system, so that you can be aware of the status of each piece of inventory at every stage of the fulfillment process. Finally, 3PL Warehouse Manager can track assembly transactions, pricing, and storage rates for individual and movable units of inventory.

Q: Can 3PL Warehouse Manager help me implement barcode scanning in my facility?

A: SmartScan, 3PL Warehouse Manager’s barcode scanning add-on, gives you greater flexibility in fulfillment by allowing you to implement barcodes and receive and pick on-the-go with your mobile device. You can even use SmartScan to perform faster and more accurate inventory audits. SmartScan is flexible enough to work with multiple order types, from high-volume ecommerce to load out for freight shipping. It also helps improve staff throughput with scanning best practices to increase the accuracy and efficiency of your receiving and picking. You can prioritize pick jobs, view picking locations, and what tasks you assign to users in real time with the combination of SmartScan and 3PL Warehouse Manager.

Q: What integrations can I use with 3PL Warehouse Manager?

A: At Byexpress, we work hard to form partnerships and provide our customers with the best integration experience possible. Through CartRover, now Extensiv Integration Manager, our customers can access hundreds of integrations to ecommerce shopping carts including, but not limited to, Amazon, eBay, Etsy, Google Shopping, Groupon, PayPal, Shopify, Walmart, and Wayfair. 3PL Warehouse Manager’s billing integrates directly with QuickBooks and QuickBooks Online to streamline accounting. Further, Small Parcel Suite offers direct integrations to FedEx, UPS, USPS, ShipStation, and dozens more carriers. Don’t see the integration you’re looking for? Our team of dedicated experts can build your custom API or EDI integration through our Developer Services program.

Q: What kind of support can I expect with 3PL Warehouse Manager?

A: At Byexpress, we pride ourselves on providing a superior support experience for our customers. Not only do we provide our customers with 5 am-5 pm PT phone and chat support, but a dedicated Customer Success Manager assigned to your account is included with your subscription. As a customer, you’ll also get access to the 3PL Warehouse Manager Support Portal where you can monitor usage, pay invoices, and view all your support cases in real time. In addition, 3PL Warehouse Manager customers enjoy access to the 3PL Warehouse Manager Community where you can connect with Byexpress employees and other 3PL Warehouse Manager users and get insight on best practices.

For ongoing training and product knowledge, 3PL Warehouse Manager University provides additional training resources for your team through both live webinars and recorded training videos on specific features within 3PL Warehouse Manager. Finally, the 3PL Warehouse Manager Help Center is full of articles with detailed instructions on how to implement best practices, configure all the features of the product, and more.